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We have encountered an issue in Adobe ActiveX 18 which causes the screen to turn black after maximizing the dashboard or opening the vitals graph from the visit note. If your Adobe Flash Player has not been updated to ActiveX18 yet, please do not opt in for this update. Instead turn off the automatic update feature or choose the ActiveX19.
Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution. A member of our support team will chat with you first to determine the nature of the problem. You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.